How do I return an item?

100% Polar Proven Guarantee

If you would like to return or exchange your purchase, we’ve gone the distance to make it very easy!  All returns must be in brand new, unused condition with the original packaging.  Return shipping within Canada is free within 30 days of delivery unless marked “Final Sale”.  Follow the instructions below to get started!  

For returns outside of Canada; any return freight, brokerage fees, customs, and/or duties are the responsibility of the customer.


To Exchange an Item:

Using our "Exchange/Refund Request Form" indiciated the reason for exchange, order ID and which style and/or size you would like to receive in return.

If approved we will generate a prepaid shipping label and mail it to you within 2-3 business days.  Simply place your purchase in a secure outer box so that our original packaging is not damaged and stick the label to the outside.  Unfortunately, we must charge a $5.00 box fee for returns mailed in the manufacturer's box.


Once packaged and labelled you can drop the box off at your nearest Purolator center.  As soon as we receive the boots, we will ship the exchange back to you.


In our busy season (Thanksgiving through Valentine’s Day), some models/sizes may sell out. To ensure availability, you may wish to place another online order for the “exchange” boot so that we may ship them to you immediately. Your original order will be credited when it is received in our warehouse. Please note in your comments that you have already placed an order for the boots you'd like.


To Return an Item for a Refund:

Using our "Exchange/Refund Request Form" indiciated the reason for requesting a refund, order ID and which style and/or size you would like to receive in return.

Boots must be received in brand new unworn condition in the original packaging within 30 days of delivery.

If approved we will generate a prepaid shipping label and mail it to you within 2-3 business days.  Simply place your purchase in a secure outer box so that our original packaging is not damaged and stick the label to the outside.  Unfortunately, we must charge a $5.00 box fee for returns mailed in the manufacturer's box.


Once packaged and labelled you can drop the box off at your nearest Purolator center.  Credits are processed within two weeks of receiving the product.  Credit may take 1-2 billing cycles to appear on your statement.  After the 30 days only online credit will be issued for returns.


A Note About Fit

Our -100 Boots have a very thick liner and will feel tight initially. Although the boot may feel snug at first, it will most likely conform to a perfect fit once the initial break-in period is complete. We suggest wearing them around your home for at least one hour before you decide on the fit.  Our boots run true to fit.

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