Team Baffin – Meet Customer Experience Manager, Munesh Raj

At Baffin, we’re proud to have a growing team of innovative and dedicated employees who bring unique expertise and perspectives to the company. From office staff and warehouse workers based out of our Stoney Creek, ON headquarters, to an on-the-ground sales team across the globe, the Baffin team is constantly working to bring you the best quality product and to help you achieve the extraordinary. Read on to meet one of the many faces behind the brand and to hear about their journey, both in the office and in the great outdoors.

Munesh Blog Photo


Munesh Raj

Job Title

Customer Experience Manager

Time at Baffin

2 years


Stoney Creek, ON

Describe a day in your life at Baffin

Customer Experience connects with many departments everyday to ensure the best possible customer journey. We all need to be operationally aligned on common objectives and are constantly looking for opportunities to continue to drive results.

What is your favourite Baffin memory?

I really enjoy our holiday parties. They are a great opportunity to connect with individuals I don’t work with on a day-to-day basis. The food and entertainment is also excellent.

What is your favourite Baffin product?

I love TAVERN. It has been my everyday boot this winter. My friends and family all own a version of this boot after seeing me wearing them. I’m proud to report, they love them too.

What is your favourite place in Canada to explore?

I love hiking along the Bruce Trail. I also love anywhere you can find a bike trail – one of my favourites is the Millennium Trail in Prince Edward County.

What Inspires you about the outdoors?

We tend to overcomplicate life. When I am in nature, I feel relaxed and see things in a better perspective. The best things in life are free, being surrounded by nature is truly a gift.

What is your favourite thing to do in the outdoors?

I love having a picnic in the park. Once again, very easy, inexpensive and fun. We pack some fancy sandwiches, a little wine, good tunes, good friends. What could be better?

What was your favourite Baffin testing outing?

We did a trail cleanup at Devil’s Punchbowl in late fall. Great view of the beautiful fall foliage!